The landlord/tenant relationship is vital to master if you are going to have success as a landlord. This article will highlight 5 common complaints from tenants and how you can resolve those complaints. Knowing how to deal with landlord/tenant issues will prevent many headaches in the future.
As a precursor, it is also important to be proactive to try to anticipate problems before they occur. Being proactive will help you realize when something might go awry and you can be prepared to respond to the need which will present itself and avoid complaints. It is also important to distinguish between a need and a want as it will be highlighted below.
Complaints #1: Security Deposits
Security deposits are often very important to former renters even if they are not at the forefront of your mind. As a landlord, it is important to know how security deposits are handled in your state. Returning security deposits in a timely manner after doing a final walkthrough of the property helps you have positive reviews from tenants. If there are problems or reasons why some or all of the security deposit is not being returned, then it should not be a surprise to the tenant.
Complaints #2: Repairs
Complaints #3: Customer Service
See also: What Makes the Ideal Landlord?
Complaints #4: Neighbors
Tenants might complain about neighbors. There are some noise-proofing and weather-sealing improvements you can do but these may not be enough. The situation is much easier if the neighbors are also your tenants. In this case, you have power over them such as refusing to renew a lease. If not, encourage your tenant to submit a complaint to them in writing and urge the tenant to keep a copy.
Complaints #5: Pests
See also: How To Be a Successful Landlord
Tenant problems can be a major frustration for a landlord. Most common problems have to deal with lines of communication. If you can create an open line of communication when you starting renting to a tenant, you can prevent many of the problems listed in this chapter. Honesty and transparency are values which will serve you well as a landlord. The more likeable and trustworthy you are, the higher chance you have of someone wanting to rent from you.