Our vision is to provide our customers with industry leading customer service. We strive to make it easy for you to get the information that you need, when you need it in a most efficient way.
For most of your needs Bolld Real Estate Management utilizes an online property management system that keeps all necessary information pertaining your property in real time at your finger tips and allows you to easily submit any requests.
How to contact us?
When it comes to customer service, we believe the key is the communication. We all get frustrated when we do not hear back after we sent an email or left a voicemail. We take communication with our clients seriously. It is our top priority to get back to you in a timely manor. Bolld Real Estate Management has adopted a new communication policy that requires all team members to get back to clients within certain time.
Our Response Time Policy
Due to the nature of the property manager’s job, the manager’s have designated times to answer to emails. Usually after 3 pm the managers leave the office to meet clients, attend showings or to conduct inspections. During this time they usually do not have the ability to respond to your email or answer your call during their appointments. Our information system is completely centralizes and it is being kept up to date by our administration team. In Bolld Real Estate Management we do work as a team and our administration team has the most up to date information.
For a quick response, please make sure you always CC email@example.com for any inquiries. This is our main email and it is monitored 24/7. Admin email, the firstname.lastname@example.org is your main contact. You do not even need to CC your manager as our system allows us to distribute the emails to the right team members.
If you emailed a manager before 2 pm you will get the response within the same business day and if you emailed the manager after 2 pm, you will receive a response next business day by 12 pm. Each manager has an automatic response set up with the details of their working hours. Property management can be stressful at times and we do encourage our managers to keep their free time free and and do not attend to any work related matters.
If you need to call us our toll free number 1-855-266-8588 is available 24/7. Generally our administration team has all the information available to answer your questions. They do have most up to date information on the rental status of your place, status of any repairs and can guide you to find any financial information.
If you need to talk to your manager, unless it is just a quick question, we do recommend that you schedule a phone call, especially if you need more time to discuss. The response time policy requires the managers to get back to you the same business day if you called before 3 pm and the next business day by noon, if you called after 3 pm. In any case we do encourage you to call our main line at 1-855-266-8588.
Please read below the guidelines that will help you address your needs for information. Generally you can find all your information in your online profile. You can use the link on this page to Access your profile. If you do not have access to your profile, please email email@example.com. If you have just forgotten your password, please use the Forgot Password link on the sign in page.
Please read the system overview on this page to learn more about the system.
Who do I contact if:
I have request?
I have questions regarding my statement?
Please check your online profile. It contains all financial information in real time. You can view all transactions one by one in your ledger and generate number of financial reports. The bills are generally uploaded to your documents folder in your online profile. If you need further information please email firstname.lastname@example.org
I need a copy of a document?
All documents pertaining your property can be found in your online profile under the Document tab. If you cannot find the document you are looking for please email email@example.com.
How to contact my manager?
You can contact your manager via email, phone or text. We also use WeChat especially if you prefer to communicate in language other than English. You can call your manager anytime and you will receive a response as per our Response Time Policy above, but we do encourage you to schedule a phone call especially if you need more time to discuss.
Online Property Management System Overview
The system provides you with real time financial overview and stores all property documents. You are able to easily generate number of useful reports and track the performance of your real estate portfolio. If you have any requests you just need to submit the quick form and check on the status as your requests is being taken care of.
Please read below to learn more about the system and how to use it.
Financials and Rental Owner Ledger
After you login, the home page below will appear on your screen. It displays quick financial overview for the last 3 months.
To view more details, you can expand the dropdown to see the nature of the expenses and income. You can choose to view the financials for all your properties or for each individually.
Rental owner ledger shows you all the recent transactions on your account. You have options to view the ledger statements based on period of your choice.
All documents are available for a view or download under the DOCUMENT tab shown below. Typically we upload all tenancy agreements, inspection reports, your property management agreement and any important documents.
If you have any requests you can submit a new one using the simple form under the REQUESTS tab below or you can track the existing requests.
You can choose from a number of reports by clicking on the REPORT button in the top right corner as shown below. The reports include your Rental Owner Statement and all major financial reports. In addition to financial reports you can generate reports pertaining your rentals and tasks, work orders on property basis. You can search the reports and add favourite or frequently used reports to your Favourites tab for quick access.